Terms of Service

Version 1.0 · Last updated 5 July 2026 · The agreement between ProSurvey Apps Limited (company no. 17118570, England and Wales — "we", "us") and the organisation using HousingSurvey Pro ("you", the "Customer").

1. The service

HousingSurvey Pro is an evidence-capture platform for housing organisations: mobile applications, a web management portal, and integration interfaces (REST API, webhooks, SCIM, file exports). It records, preserves and transmits property-inspection evidence. It does not provide legal, surveying or compliance advice; meeting statutory obligations (including Awaab's Law timescales) remains your responsibility.

2. Accounts and organisations

Anyone may create an account and found an organisation self-serve. The person who creates an organisation is its first administrator and warrants they are authorised to bind the organisation. You are responsible for who you invite, the roles you grant, and credentials issued to you (API keys, SCIM tokens, webhook secrets).

3. Plans, seats and billing

The mobile apps are free to install. Platform use is licensed per active surveyor seat on the plan tiers published at /pricing/; manager and administrator roles are free. Prices exclude VAT. Paid plans are billed via Stripe monthly or annually in advance and renew automatically until cancelled; cancellation takes effect at period end, after which the organisation reverts to the free Solo plan. Seat changes prorate. We may change prices with 30 days' notice, effective from your next renewal. The free Solo plan is provided as-is and may be fair-use limited to prevent abuse.

4. Evidence integrity — read this one

Finalized records are locked with a server-set timestamp and cryptographically chained. Neither you nor we can silently edit or delete finalized evidence — including in response to a request from you. Corrections are made by superseding records; the original remains. You acknowledge this immutability is the core feature of the service, not a defect, and that soft-deleted drafts leave audit tombstones.

5. Your data

Evidence belongs to the Customer. For contractor-performed work, the finalized evidence belongs to the landlord organisation that granted the work, with contractor access governed by the grant. We process personal data per the Privacy Policy and our data-processing terms; all platform data stays in the UK (London) region. Export is available at all times on every plan — API, CSV, and signed evidence bundles — and for 90 days after closure.

6. Acceptable use

• No unlawful content or use; no infringement of third-party rights.
• No attempts to circumvent tenancy isolation, security rules, app attestation or seat enforcement.
• No tenant special-category personal data in evidence fields.
• API and SCIM access is rate-limited and audited; keys may be suspended on evidence of abuse or compromise (we'll tell you).
• No reselling the service without a written partner agreement.

7. Availability and support

We target 99.9% monthly availability for the data plane, excluding scheduled maintenance (notified in advance) and factors outside our control. The offline-first apps continue capturing during connectivity loss. Support is by email ([email protected]): all plans within 2 business days; Team and above within 1 business day; Enterprise within 4 business hours for severity-1 issues.

8. Intellectual property

We own the platform, software and branding; you receive a non-exclusive, non-transferable licence to use them for the subscription term. You own your data (clause 5). Feedback may be used to improve the service without obligation.

9. Suspension and termination

Either party may terminate for material breach unremedied 30 days after written notice. We may suspend access immediately for security incidents, unlawful use, or non-payment more than 14 days overdue (reading access to your data survives suspension for the export window). Sections 4, 5, 8, 10 and 11 survive termination.

10. Liability

The service is provided with reasonable skill and care. To the maximum extent permitted by law: neither party is liable for indirect or consequential loss; our aggregate liability is capped at the fees you paid in the 12 months before the claim (or £100 for free-plan use); and nothing excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded. We are not liable for regulatory or legal outcomes that depend on how you use the evidence.

11. General

These terms plus the Privacy Policy and any signed order form are the entire agreement. We may update these terms with 30 days' notice to org administrators; continued use is acceptance. Neither party is liable for force majeure. Governed by the law of England and Wales; exclusive jurisdiction of the English courts.