SCIM provisioning end to end
SCIM provisioning automates member lifecycle from your identity provider, so joiners, movers and leavers are reflected here without anyone manually inviting or deactivating accounts.
What it is
HousingSurvey Pro implements SCIM 2.0 (/scim/v2/Users), the standard your identity provider uses to create, update and deactivate user accounts automatically. It runs alongside SSO under the same settings section, but does a different job: SSO governs how someone signs in; SCIM governs whether their account exists here at all.
Before you start
SCIM provisioning is an Enterprise-plan feature and requires organisation-admin access to Settings.
How to do it
- Open Settings → SSO & provisioning and mint a SCIM token.
- In your identity provider, configure a SCIM connection to
/scim/v2/Usersusing that token. - Assign the users or groups that should be provisioned, following your identity provider’s own SCIM setup flow.
- Confirm a test user appears in Members once provisioned from your identity provider.
How it integrates
When your identity provider deprovisions a user — because they’ve left, or lost access to the assigned group — the corresponding member here is disabled, not deleted. Their evidence, notes and audit history stay exactly as they were; only their ability to sign in and act is removed. Rotating the SCIM token from Settings → SSO & provisioning invalidates the old one immediately, so a compromised or retired connection can be cut off without disrupting SSO sign-in itself.
Common problems
- A leaver can still sign in. Confirm the deprovisioning action actually ran in your identity provider, and that its SCIM connection is still using a valid, unrotated token.
- A new starter isn’t appearing in Members. Check they’re assigned to the right group or application on your identity-provider side — SCIM only provisions what your provider tells it to.
- We rotated the SCIM token and provisioning stopped. Update your identity provider’s SCIM configuration with the new token — the old one stops working the moment a new one is minted.