Cookie Notice

This notice explains the cookies and similar technologies used across HousingSurvey Pro (website, portal and mobile apps), operated by ProSurvey Apps Limited (company number 17118570, England and Wales). It supplements the Privacy Policy.

Our approach

We keep this minimal. Strictly-necessary cookies are always on and require no action from you. On our marketing website, we also use a cookie-consent banner: analytics and marketing cookies load only if you click Accept, and you can withdraw that consent at any time (see "Managing cookies" below). We do not sell or share data with advertising networks.

What we use — strictly necessary (always on)

All of the above are strictly necessary for the Service or website to function securely. Under the Privacy and Electronic Communications Regulations (PECR), strictly-necessary cookies do not require prior consent, but we tell you about them here for transparency. Each item above is deployed for a single, narrow purpose — session security, anti-abuse or CDN/security integrity — which is the basis for its strictly-necessary classification; we do not use any of them for analytics, advertising or profiling.

Consent-based cookies (set only if you accept)

Our marketing website (housingsurvey.pro) shows a cookie-consent banner on first visit. Nothing in this section loads or sets a cookie unless you click Accept. The table below names every technology this site is configured to set on consent — some may not yet be actively collecting data if we have not finished setting them up on our end (see "Status" per row), but none of them ever loads before you accept:

Meta, LinkedIn and Google are all based outside the UK; see the international transfers note in our Privacy Policy (clause 5) for how that is handled. We will update this table if we enable further providers, with no change to how consent works: they will still load only after you accept, never before.

Our portal and mobile apps (signed-in products, not the marketing website) separately use Firebase Analytics (Google Analytics 4) automatically — there is no cookie banner and no opt-in toggle inside a signed-in app, so this is not governed by the consent mechanism above. It collects only anonymised product-usage data (page/screen views, key actions); it never collects your Evidence or organisation data. We rely on legitimate interests (Art. 6(1)(f)) for this automatic, non-cookie product analytics, consistent with clause 10 of the Privacy Policy. If you would prefer we not process this diagnostic/analytics data about your organisation's use of the portal or app, contact support and we will consider a technical opt-out.

Crash and error reporting: our mobile apps use Firebase Crashlytics automatically (no opt-in toggle, same basis as product analytics above) for native crash reports — stack trace, device/OS info, app version; not linked to your account identity. The website and portal/app each also carry a structured technical-error signal (unhandled script errors, no personal data) via the Firebase Analytics channel already described above — website: consent-based; portal/app: automatic. Crashlytics has no web equivalent, so the website's nearest tool is Firebase Performance Monitoring (this section) plus that error signal, not a crash reporter.

Managing cookies

You can withdraw or change your consent choice at any time using "Manage cookies" in the website footer, or the "Manage / withdraw cookie consent" button on this page — either reopens the consent banner so you can pick again. You can also control or delete cookies through your browser settings. Blocking strictly-necessary cookies may prevent parts of the website, portal or app from working (for example, staying signed in, or submitting a protected form).

Changes

We will update this notice if our use of cookies changes, with a new version and date.

ProSurvey Apps Limited · registered in England and Wales, company number 17118570 · HousingSurvey Pro™.