Frequently asked questions

Every finalized record is locked server-side with an authoritative timestamp, hash-chained to the previous record for the same property (UPRN), geo-stamped, and covered by an append-only audit log. No app or API path can alter or delete finalized evidence, and any out-of-band change — even at the infrastructure level — breaks the cryptographic chain and is detectable by our verifier. Not even we can edit history undetectably.

Yes. HousingSurvey Pro is CMS/HMS-agnostic: a HACT-aligned REST API, signed webhooks, SFTP flat-file EDI, scheduled CSV exports and a Microsoft Power Automate connector mean it connects to NEC, Civica, MRI, Aareon and virtually any other system your IT team runs.

Yes. Contractor organisations work under scoped grants from the landlord: their surveyors capture evidence against your properties, and the finalized records belong to your evidence chain.

Per surveyor, per month, billed to the organisation — no per-report fees and no app-store purchases. See the pricing page for tiers.

Yes — branded, org-themable PDF renderings (survey evidence reports, works-completed packs, resident letters at every case stage) are generated on demand from the sealed record. The hash-chained record itself remains the authoritative deliverable, flowing into your case-management system by API, webhook, EDI or SFTP; a PDF is a rendering of that evidence, never a replacement for it.

Yes. Capture is offline-first: basements, voids and tower-block cores with no signal still let a surveyor complete a full record, which syncs automatically the moment connectivity returns.

Yes. Contractor organisations work under scoped grants issued by the landlord: their surveyors capture evidence against the landlord's properties, and the finalized records belong to the landlord's own evidence chain, not a separate contractor silo.

Microsoft Entra ID via OIDC or SAML, configured per organisation, with SCIM for automatic joiner/leaver provisioning — your directory stays the source of truth for who has access.

It holds each damp and mould case on one record from the first report to closure. In HousingSurvey Pro a case moves through eight stages (raised, survey scheduled, surveyed, summary provided, works scheduled, works complete, verified and closed), with the statutory clock, the resident letters, the works orders and the sealed field evidence attached to the same case.

No. It manages the damp and mould case and its evidence, and works alongside your housing management or case-management system. Cases can come in from your system through the REST API. Finalised records go back by webhook, nightly EDI file or SFTP, and webhooks also announce each recorded stage and each approaching or breached deadline. The API, webhooks, EDI and SFTP are on the Platform plan and above.

Each case follows the rules for its nation. In England it counts Awaab's Law: investigate within 10 working days, a written summary within 3 working days after the investigation and safety work within 5, or 24 hours for an emergency. In Wales it counts WHQS element 1c for cases reported from 1 April 2026, and in Scotland the damp and mould timescales for social landlords for cases reported from 6 October 2026. Northern Ireland has no statutory clock, so you set your own due date. The dates are a planning aid: the platform does not decide whether you have complied.

No. A failed access attempt or a missed or changed appointment is recorded and sealed as evidence of what happened, with its reason and an optional photo, but it does not pause or extend the statutory deadlines.

Yes. You send a survey or works order to a contractor organisation you have added, and it appears in their own jobs list for their manager to assign. They see only the jobs you send them, and the records they finalise join your evidence chain for the property.

It keeps the inspection, the dates and the works for each property on sealed records, then helps you answer a letter of claim from them. A Scott schedule sets out each defect alleged, what the surveyor found, whether it is admitted or denied and why, and the works with their dates and costs. It prints in the report PDF, and the evidence bundle carries the sealed record, its chain proof, the photos and the case's statutory timeline.

No. The Scott schedule records the letter of claim's reference and date, but HousingSurvey Pro does not calculate the reply date under the pre-action protocol or decide liability. Your team and your legal advisers make those decisions.

It records each attempt. A failed visit (no answer, access refused, the property appearing vacant or another reason) or a missed or changed appointment is logged with a note and an optional photo, and an attempt logged in the field carries a GPS fix at the property. Each one is sealed into the case's evidence and shows on its timeline. The weight it carries in a claim depends on the facts.

Usually the report PDF, which prints the Scott schedule on landscape pages, and the evidence bundle: a ZIP with the sealed record, the canonical form its hash is computed over, the chain proof checked at the moment of export, every photo named by its fingerprint and a manifest of every file's hash. A record linked to a case also carries a timeline file with the reported date, the deadlines, when each stage was met and every deadline alert raised.

Yes. The Scott schedule has a Housing disrepair (Wales) template that follows the Pre-Action Protocol for Housing Disrepair Cases (Wales) and speaks of contract-holders, as the Renting Homes (Wales) Act 2016 does. It is picked by default when the case's nation is Wales.

A table that sets each party's case side by side, one row per item. For a housing disrepair claim, each row is a defect the tenant alleges, what the surveyor found on inspection, and the landlord's response: admitted, partly admitted, denied or no access, with reasons, the works it will do and their dates, and the costs each side puts on it. A column is left for the tenant's reply.

It is laid out for it. Under the protocol (England), the landlord replies to a letter of claim within 20 working days of receiving it (para 6.2), saying whether liability is admitted and for which defects, with reasons where it is disputed, any point on notice or access, and a schedule of intended works with start and completion dates (para 6.3). Each row records exactly those things. HousingSurvey Pro does not work out the reply date for you or decide liability: your team does.

Yes. The Wales template follows the Pre-Action Protocol for Housing Disrepair Cases (Wales) and uses the Renting Homes wording: contract-holder rather than tenant, and the contract-holder's reply. The schedule picks the Wales template by default when the case's nation is Wales.

Yes, without touching the sealed survey. The surveyor's on-site schedule is sealed with the survey. The office works on its own copy in the portal, started from the on-site schedule, from the survey's findings or blank, and the report prints that copy with a line saying it was prepared in the office and is not part of the sealed survey record.

The Team plan and above. On the Solo plan, a disrepair claim case shows an upgrade note in its place in the field app and the portal, and a schedule already recorded on a paid plan still prints in the report.

An HHSRS scoring step in the field app. The assessor picks any of the 21 hazard profiles, sets the likelihood on the 16-point scale and the spread of harm outcomes across the four classes of harm, and the app works out the score with the published formula, its band (High, Medium or Low) and whether it is a Category 1 or Category 2 hazard. The step is part of 12 of the 13 hazard surveys; asbestos uses its own register scoring instead.

No. Those judgements are the assessor's, made for the occupier most vulnerable to the hazard. You can start a harm spread from a preset and adjust it, but the app never sets the likelihood or the spread for you: it does the arithmetic. AI is never used to compute an HHSRS score.

The Operating Guidance as amended by the HHSRS (England) (Amendment) Regulations 2026, in force from 23 June 2026: 21 hazard profiles, harm classes named Extreme, Severe, Serious and Moderate, and High, Medium and Low bands. The formula, the 16-point likelihood scale and the Category 1 threshold of 1,000 are unchanged. Outside England, check the scoring against the rules that apply there.

No. The step records and presents the assessor's assessment. It is not a local authority determination, and enforcement decisions rest with the local housing authority under the Housing Act 2004.

Yes. The scoring runs on the device, so it works offline, and the assessment is sealed with the survey record when the survey is finalised.

No. Create your organisation free in the portal, invite users, connect your systems and upgrade with a card — entirely self-serve on Team and Platform. Enterprise and invoice billing involve a short conversation because terms are negotiated; contact us any time you want one.

Only active surveyors — people capturing evidence in the field app — consume surveyor seats.

Owner, org-admin, manager, coordinator and finance roles are office users — the people running compliance, work orders and billing rather than capturing evidence. Each tier includes a bundle free (Solo 2, Team 5, Platform 15, Enterprise unlimited); extra office users above the bundle are £6/user/month on Team and Platform.

Yes — always, on every paid tier, unlimited. Viewers get read-only access to evidence and dashboards with no create/edit/export rights, so spreading visibility to stakeholders costs nothing. Solo is capped at 3 viewers.

Yes — annual is 10× the monthly price, so two months free, whether paid by card or invoice.

Yes. Team and Platform can move to annual invoice billing (PO number, BACS/bank transfer, agreed payment terms) — contact us and we'll set it up; card self-serve remains available throughout. Enterprise is invoiced by default with negotiated terms.

You drop to the free Solo plan automatically. Every record, photo and audit trail stays intact and exportable — evidence is never held hostage.

Yes. The iOS and Android apps are free to install with no in-app purchases; access is granted by your organisation and billed per surveyor seat on the web.

Yes — SFTP is a Platform-tier feature, alongside the REST API, webhooks and EDI exports it's typically paired with. That covers connecting your own SFTP server, sending reports/letters/invoices to it, pulling in property/UPRN, SOR or tenancy data, and automatic nightly EDI-to-SFTP delivery.

Every plan, including free Solo, puts your logo and brand colour on survey reports, works-completed packs and resident letters. Team and above additionally unlock full PDF theming — a dedicated theme colour, choice of font and cover layout — across all three document types.

Survey records, photos and the rest of your organisation's data are stored in the Google Cloud London region (europe-west2), and our server functions run there too. Some services are global or outside the UK: Google sign-in and push notifications (which can show a property address), and the address, weather and map lookups, which receive an address or map position but never names. Every one is listed, with its safeguard, on our sub-processors page.

Not through any client or API path, by any role, including our own staff accounts — enforced by database security rules and covered by an automated test suite. Every sealed record is also hash-chained to the one before it for its property: any change made after sealing, by any means including direct database access, breaks the chain and is detected by our nightly verifier. Not even we can edit history undetectably. Corrections create superseding records; originals survive.

Each finalized record embeds the SHA-256 hash of its canonical content, chained to the previous record for the same UPRN (property reference). A nightly verifier recomputes every chain end to end and records its clean runs, so the absence of tampering is provable, not merely assumed.

The platform is designed against Cyber Essentials and ISO/IEC 27001 controls from the first commit; formal certification is on the roadmap and not yet held. We do not claim certification we don't have — contact us for our current security design notes and DPA.

API keys, SCIM tokens and webhook signing secrets are shown once at creation and stored only as SHA-256 hashes thereafter — we cannot retrieve them either. Webhook payloads are HMAC-signed so receivers can verify authenticity.

In England's social rented sector, Phase 1 has applied since 27 October 2025 to all potential emergency hazards and potential significant damp and mould hazards. It sets investigation, written-summary, safety-work and follow-on-work requirements. Phase 2 starts on 30 November 2026 and extends the significant-hazard requirements to additional prescribed hazards. Scotland has its own damp and mould duties for social and private landlords from 6 October 2026, under separate regulations, so England's deadlines must not be applied there automatically.

Accurate records can help a landlord demonstrate when it became aware, when it investigated, what it found, what it communicated and what work followed. Contemporaneous field evidence is easier to verify than a reconstruction made later, although the weight given to any record depends on the facts and the body reviewing it.

Finalized records are locked server-side with a server-set timestamp, cryptographically chained to the previous record for the same property, and covered by an append-only audit log. A verification sweep recomputes every chain nightly. Exported evidence bundles include the chain proof.

Phase 1 came into force for social housing in England on 27 October 2025, covering all potential emergency hazards and potential significant damp and mould hazards. Phase 2 starts on 30 November 2026 and extends the significant-hazard requirements to a wider prescribed group. Phase 3 will cover the remaining HHSRS hazards except overcrowding; check current regulations for its commencement date. Extension to England's private rented sector is planned under the Renters' Rights Act 2025, but the government's roadmap puts it in a later phase with implementation timescales subject to consultation.

For a potential significant hazard, investigation is due within 10 working days of awareness. The written summary is normally due within 3 working days after the investigation concludes; relevant safety work and steps to begin supplementary preventative work are due within 5 working days after it concludes. Emergency investigation and safety work must both be completed within 24 hours. Confirm the current rules for the hazard and tenure.

For a potential significant hazard: (1) investigate within 10 working days of awareness; (2) normally send the written findings within 3 working days after the investigation concludes; (3) complete relevant safety work and begin or arrange supplementary preventative work within 5 working days after it concludes. Potential emergency hazards must be investigated and, if confirmed, made safe within 24 hours. Each stage needs a dated record.

Since 27 October 2025, social landlords in England must investigate a potential significant damp and mould hazard within 10 working days of awareness. They must normally send a written summary within 3 working days after the investigation concludes and, if a significant hazard is found, complete relevant safety work and begin or arrange supplementary preventative work within 5 working days after it concludes. Potential emergency hazards must be investigated and, if confirmed, made safe within 24 hours.

An emergency hazard is one that presents an imminent and significant risk of harm — for example a serious leak, electrical danger, gas safety issue or risk of collapse. These must be investigated and made safe as soon as reasonably practicable and within 24 hours.

The current 27 October 2025 rules apply to social housing in England, not private rentals. The Renters' Rights Act 2025 provides for Awaab's Law to be extended to England's private rented sector, but the government's implementation roadmap places that extension in Phase 3 and says the timescales are subject to consultation. Do not apply the social-housing calculator to a private tenancy unless the relevant PRS rules are in force and match it.

For social housing in England, Phase 1 requires potential significant damp and mould hazards to be investigated within 10 working days, a written summary within 3 working days after the investigation concludes, and relevant safety work within 5 working days after it concludes. Potential emergency hazards must be investigated and, where identified, made safe as soon as reasonably practicable and within 24 hours. Phase 2 starts on 30 November 2026 and adds further prescribed hazards; Phase 3 will cover the remaining HHSRS hazards except overcrowding.

Your CMS can remain the system of record. A separate field-evidence layer is useful where the CMS does not preserve original photo metadata, inspection context, record locking or a verifiable change history. HousingSurvey Pro captures that field record and can pass it into your CMS, so reviewers can distinguish what was observed on site from what was entered or updated later.

Yes. Contractor organisations work under scoped grants from the landlord: their operatives capture evidence against your properties (by UPRN), and every finalized record belongs to your evidence chain, not theirs. You see the whole stock in one portal regardless of who did the inspection.

Finalized records are locked server-side with an authoritative timestamp, hash-chained to the previous record for the same property, and covered by an append-only audit log. A verification sweep recomputes every chain nightly, and exported evidence bundles carry the chain proof — so neither a contractor, nor a member of staff, nor even we can alter history undetectably.

Yes. Each case follows the nation set on its property, or your organisation's default nation: Awaab's Law in England, WHQS element 1c in Wales for cases reported from 1 April 2026, and the damp and mould timescales for Scottish social landlords for cases reported from 6 October 2026. Northern Ireland has no statutory clock, so you set your own due date. The nation is copied onto a case when it is raised, so a clock that is already running never moves.

The statutory duty sits with the landlord, but in practice the evidence is created by whoever attends the property — and that's usually you. If your inspection records aren't contemporaneous and defensible, the association can't demonstrate compliance, which puts your contract and your reputation at risk. Increasingly, associations require their contractors to capture evidence to a defined standard.

Your organisation is granted scoped access to the landlord's properties. Your operatives capture geo-stamped, tamper-evident records against those properties by UPRN, and each finalized record becomes part of the landlord's chain — visible to them in their portal in real time. You demonstrate the work was done, on time, to standard, without emailing photos around.

No. Your surveyors capture against whichever landlord has granted your organisation access; the evidence lands in the relevant landlord's chain automatically. It's the same field app and the same workflow whether you're on one association's stock or several.

A contractor-side record that you attended, when, and what you found and did — provably unaltered — so that if a case is scrutinised later, your position is defensible independently of the landlord's system. It's the difference between 'we say we fixed it' and 'here is the contemporaneous, tamper-evident proof'.

The costs stack up in layers: Housing Ombudsman findings and compensation orders; disrepair claims and legal fees where records can't be produced; re-inspection and repeat visits when the original evidence is incomplete; regulatory scrutiny from the Regulator of Social Housing; and the reputational cost of a case that could have been defended with a contemporaneous record. None of these require the association to have done the wrong thing — only to be unable to prove it did the right thing.

Per surveyor, per month, billed to the organisation — no per-report fees and no app-store purchases. PO numbers, BACS/bank transfer and payment terms are a normal part of how we work with housing associations and councils. See the pricing page for tiers.

Mainly from avoided repeat visits and re-inspections, faster case handling because evidence is complete first time, reduced disrepair exposure because records are defensible, and staff time saved by not retyping field notes into the CMS. We don't publish a fabricated ROI figure — the honest calculation depends on your stock size, claim history and current process, and the pricing/case-handling inputs are all transparent.

Within 3 working days of the investigation ending — day 13 overall for a significant damp and mould hazard, counting from the 10 working days allowed to investigate. The clock runs on working days, so weekends and bank holidays don't count.

Yes. Awaab's Law guidance is explicit that the tenant must receive a written summary even when the investigation finds no significant hazard — it must explain why no further action is being taken, not just confirm that action is happening.

GOV.UK guidance does not mandate a specific format, but it must be written, given to the tenant (not just logged internally), and dated so the 3-working-day clock is evidenced. Most landlords issue it as a letter or portal message referencing the case.

Damp and mould growth is its own hazard profile under HHSRS. A hazard scores Category 1 (mandatory local-authority enforcement) at 1,000 points or above; below that it's Category 2 (moderate or low risk, discretionary enforcement). The score comes from the likelihood of harm over the next 12 months combined with the severity of the harm outcome, assessed against the most vulnerable plausible occupant age group, not just the actual tenant.

Not automatically. Awaab's Law's 24-hour emergency track is for hazards presenting an imminent and significant risk of harm — a smaller, more urgent set than every Category 1 finding. A Category 1 damp and mould hazard that isn't imminent typically follows the standard 10/3/5-working-day track, not the 24-hour one.

The surveyor. HHSRS scoring is a professional judgement against a published methodology (likelihood and harm-outcome bands); software can structure the assessment and apply the published formula consistently, but the on-site judgement calls remain the surveyor's.

Phase 2 extends Awaab's Law's investigation, written-summary and make-safe duties beyond damp and mould to seven further prescribed hazard categories: excess cold, excess heat, falls, structural collapse, fire and explosions, electrical hazards, and domestic and personal hygiene and food safety. It would be delivered by the draft Hazards in Social Housing (Prescribed Requirements) (England) (Amendment) Regulations 2026, which would amend the 2025 Regulations, subject to Parliament approving them.

No. Phase 2 is due to commence on 30 November 2026, subject to Parliament approving the draft regulations. They were laid before Parliament on 13 July 2026, approved by the House of Lords on 14 October 2026 and considered by a Commons delegated legislation committee on 19 October 2026; the House of Commons has not yet voted to approve them, and they have not been made. Phase 1 has applied since 27 October 2025 and already covers damp and mould plus every emergency hazard of any HHSRS profile, so an urgent non-damp hazard reported today is not currently outside Awaab's Law.

The same statutory clock that already applies to damp and mould under Phase 1 extends to the new hazard categories: investigate a potential significant hazard within 10 working days of awareness, normally issue a written summary within 3 working days of the investigation concluding, complete relevant safety work and begin supplementary preventative work within 5 working days of it concluding (with a 12-week long-stop for the physical start of supplementary works), and investigate and make safe any emergency hazard within 24 hours.

By a 'reasonable landlord' test. The draft regulations define a significant hazard as one a reasonable landlord with the relevant knowledge would make safe within 15 working days, and an emergency hazard as one it would make safe within 24 hours. The Minister for Housing and Planning told a Commons committee on 19 October 2026 that this is an objective test of what a notional reasonable landlord would do, that landlords should not factor in their own budget or staff availability, and that the 15 working days align with 10 working days to investigate plus 5 to make safe. The figure decides whether a hazard is in scope; it is not a separate fourth statutory deadline.

Yes. SI 2026/571 reduced HHSRS from 29 to 21 hazard profiles and replaced the A-J bands with High/Medium/Low, in force since 23 June 2026. Phase 2's prescribed hazards are drawn from that reformed 21-profile system — falls, for example, is scored as three separate profiles (falls on the level, which includes falls associated with baths; falling on stairs; and falling between levels).

Yes. HousingSurvey Pro's field app already has capture built for every Phase 2 hazard category today, end to end, so surveys can start now and the evidence trail is already contemporaneous and hash-chained by the time the statutory clock switches on. The platform will not show a Phase 2 statutory deadline on a non-emergency case until the regulations are actually confirmed in force.

On 6 October 2026, through the Investigation and Commencement of Repair (Scotland) Regulations 2026. It applies to social landlords through the Right to Repair Scheme (Scottish secure and short Scottish secure tenancies) and to private landlords through the Repairing Standard. According to the Scottish Government's tenant guidance, cases reported before 6 October 2026 are not subject to the new timeframes.

Once a social landlord is aware of damp or mould, a competent person must investigate within 10 working days. The landlord must issue a written summary of the findings within 3 working days after the investigation, start any repairs needed within 5 working days after the investigation where substantial damp or mould is found, and complete them within 20 working days of starting. Working days exclude weekends and Scottish bank holidays.

The Scottish Government's guidance says investigations should be conducted in person unless an alternative method is justified, because an investigator on site can see issues that photographs or self-reporting may miss and can examine external causes. A remote investigation may be appropriate, for example at the tenant's request, but landlords should keep clear records of that decision.

Under the amended Right to Repair Scheme, if the investigation or the start of repairs is late, the landlord must pay £15 plus £3 for each further working day, up to £100 under each heading. The guidance confirms the scheme's usual £350 repair cap does not apply to the damp and mould duties.

Yes. The guidance says there is no statutory requirement for social landlords to have regard to it under the Right to Repair Scheme, but the Scottish Housing Regulator will have due regard to it when monitoring, assessing and reporting on landlords' performance.

For social landlords' damp and mould cases, yes, once the property's nation is set to Scotland (or Scotland is your organisation's default nation). For cases reported on or after 6 October 2026, HousingSurvey Pro's statutory clock counts the investigation within 10 working days, the written summary within 3 and the start of repairs within 5 working days after the investigation, and completion within 20 working days of the recorded start. Working days skip weekends, Scottish bank holidays and Christmas Eve; local holidays and suspended periods are not modelled. It does not calculate private landlords' deadlines, other hazards or other Right to Repair timescales. The dates are a planning aid to check, and the in-person investigation, photos, readings, written summary and works record all sit on the same tamper-evident record.

A proposed licensing regime for supported housing in England under the Supported Housing (Regulatory Oversight) Act 2023. Anyone having control of, or managing, supported housing in a designated district would need a supported housing licence from the local housing authority, unless the housing is an exempt type. The draft Supported Housing (Licensing) (England) Regulations 2027 are out for consultation from 15 October to 10 December 2026. They are proposals only and would need the approval of both Houses of Parliament.

No date has been set; the draft says only "[date 2027]". The government intends the Secretary of State to designate every local housing authority in England. The consultation document says councils would then have six months to set up their schemes, followed by a three-month transition period before operating without a licence becomes an offence.

Mostly not. The only exemption specific to registered providers covers low cost rental supported housing for people aged 55 or over that is made available only with care and support, only to households including someone identified as needing that support, and is either designed or adapted for independent living or designated for a group with specific support needs. Other housing association supported housing would need a licence, with its accommodation judged against the standards set under section 193(1) of the Housing and Regeneration Act 2008. Exempt housing would still need an exemption notice from the council.

Supported housing provided by a local housing authority or a social services authority in England would be exempt, on application to the licensing authority for an exemption notice. Supported housing a council commissions from another provider would still need a licence unless another exemption applies, such as refuges or some housing for people aged 25 or under, but the continuing condition on meeting standards would not apply to housing commissioned by the licensing authority.

Before granting a licence the council would have to be satisfied that the housing meets the national supported housing standards and the applicable Housing Standard, and that no enforcement action is being taken in relation to a category 1 hazard. Licence conditions would then require the housing to be safe, well maintained (including regular cleaning of communal areas) and accessible for its residents, and, for housing that is not a registered provider's social housing, free of enforcement action over a category 1 hazard.

A financial penalty of up to £7,000 alongside an improvement notice, and up to £40,000 for failing to comply with an improvement notice. Operating without a licence, breaching a licence condition or relying on an exemption that no longer applies would be offences, with a civil penalty under the Housing Act 2004 as an alternative to prosecution, and a licence could be revoked.

Through MHCLG's online survey, by email to supportedhousingconsultations@communities.gov.uk, or by post to the Supported Housing Team, 2nd Floor, Fry Building, 2 Marsham Street, London SW1P 4DF, by 11:59pm on 10 December 2026. MHCLG asks you to say in what capacity you reply, where you are based and, for landlords and providers, how many supported housing units (beds) you own or manage.

With an organisation API key as a bearer token (Authorization: Bearer hsp_live_…), minted by an org-admin in the management portal under Integrations → API keys and scoped to exactly what the integration needs. The MCP tools enforce the same scopes as REST API v1, and every call is written to the organisation's append-only audit log. Full detail: https://housingsurvey.pro/auth.md

Read work orders and their statutory-clock timestamps, list finalized evidence, verify a record's tamper-evident hash, and raise or assign work orders — all scoped. It is a read-and-safely-act server, not a bulk-export firehose.

MCP server card at /.well-known/mcp/server-card.json (also mirrored at /.well-known/mcp.json), Agent Skills index at /.well-known/agent-skills/index.json, OAuth Protected Resource metadata at /.well-known/oauth-protected-resource, API Catalog at /.well-known/api-catalog, and the OpenAPI 3.0 spec at https://api.housingsurvey.pro/openapi.yaml.

No. Neither REST API v1 nor the MCP server has a billing route or tool — access is read-and-safely-act against an already-provisioned organisation only. Buying, upgrading and seat changes are Stripe-hosted checkout actions a human completes in the management portal. Full detail, including why agentic-commerce discovery protocols like x402, MPP, UCP, ACP and AP2 aren't published on this domain, is at https://housingsurvey.pro/payments.md.

Not quite. AwaabSafe is a deadline-tracking and tenant-reporting layer — a QR code for tenants to report a hazard, and automated statutory-deadline calculation and alerts. HousingSurvey Pro is a field evidence-capture app plus management portal: surveyors record geo-stamped, tamper-evident, hash-chained evidence on site, which flows into your case-management system by API, webhook, EDI or SFTP. The two products solve adjacent but different problems.

Not on its public site as of this review — pricing isn't listed, so we can't compare it here. HousingSurvey Pro's pricing is public: free to start, then £29-£99 per surveyor per month depending on tier. Check AwaabSafe directly for current pricing.

PocketSurvey's own pricing page lists its Damp & Mould software at £125 + VAT per user per month (after a discounted £25 + VAT first month), with volume discounts for multiple users. HousingSurvey Pro starts free and its paid tiers run £29-£99 per surveyor per month. Always check each vendor's current pricing page before deciding — published prices change.

No — PocketSurvey is a general building-surveying platform (an app designer and template editor) used across several inspection sectors, with a damp & mould module aimed partly at Awaab's Law reporting. HousingSurvey Pro is built specifically for housing associations, councils and their repairs contractors, with CMS integration (API, webhooks, EDI, SFTP) as a core feature rather than an add-on.

You can, and many landlords still do today — but a spreadsheet or a scanned form has no tamper-evidence: any editable file can be changed after the fact with no trace, which is precisely what the Housing Ombudsman and disrepair claims scrutinise. A purpose-built evidence system doesn't replace your surveyor's judgement, but it timestamps and locks the record the moment it's finalised.

Not the deadlines themselves — a well-run team can hit those with a spreadsheet. The risk is proving it later: a disrepair claim or Ombudsman complaint often arrives months after the event, and a record that anyone could have edited in the meantime is weaker evidence than one that was locked and hash-chained on the day.