Awaab's Law compliance software for housing associations.
Awaab's Law made the timing and record of a landlord's response more important. When a damp and mould case reaches the Housing Ombudsman, the association is asked when did you know, when did you inspect, what did you find, what did you do — and, crucially, what records support that account? HousingSurvey Pro is built to make contemporaneous field evidence available across your stock, including work completed by contractors.
The statutory clock, running across every property at once
The legal clock runs from the landlord becoming aware of a potential hazard, which may be before a work order is created. HousingSurvey Pro records that awareness point against the case and tracks both statutory tracks — the working-day track and the 24-hour emergency track — stage by stage (investigate → written summary → works begin) for every open hazard in your portfolio, so your compliance team sees what is inside deadline, what is approaching, and what has breached, in one view. See the statutory timeline explained.
Evidence prepared for later review
- Contemporaneous — captured on site, at the time, geo-stamped to the property by UPRN.
- Tamper-evident — locked on completion, hash-chained per property so any later change is detectable.
- Stock-wide — one portal across all your properties and all your contractors, not a folder per surveyor.
- Portable — flows into your case-management system automatically, and exports as a signed evidence bundle on request.
Fits the systems your IT team already runs
HousingSurvey Pro is CMS-agnostic: a HACT-aligned REST API, signed webhooks, SFTP flat-file EDI, scheduled CSV exports and a Microsoft Power Automate connector provide routes for connecting to systems such as NEC, Civica, MRI and Aareon, subject to the receiving system and your configuration. Read more about integrations and security & data residency.
More on Awaab's Law
- Awaab's Law & the evidence question (overview)
- Awaab's Law for repairs contractors
- The Awaab's Law statutory timeline explained
- The cost of getting Awaab's Law evidence wrong
Frequently asked questions
What does Awaab's Law require a housing association to do?
For social housing in England, Phase 1 requires potential significant damp and mould hazards to be investigated within 10 working days, a written summary within 3 working days after the investigation concludes, and relevant safety work within 5 working days after it concludes. Potential emergency hazards must be investigated and, where identified, made safe as soon as reasonably practicable and within 24 hours. Phase 2 starts on 30 November 2026 and adds further prescribed hazards; Phase 3 will cover the remaining HHSRS hazards except overcrowding.
Why isn't our case-management system enough on its own?
Your CMS can remain the system of record. A separate field-evidence layer is useful where the CMS does not preserve original photo metadata, inspection context, record locking or a verifiable change history. HousingSurvey Pro captures that field record and can pass it into your CMS, so reviewers can distinguish what was observed on site from what was entered or updated later.
Can our repairs contractors capture evidence against our stock?
Yes. Contractor organisations work under scoped grants from the landlord: their operatives capture evidence against your properties (by UPRN), and every finalized record belongs to your evidence chain, not theirs. You see the whole stock in one portal regardless of who did the inspection.
How does it prove a record hasn't been altered?
Finalized records are locked server-side with an authoritative timestamp, hash-chained to the previous record for the same property, and covered by an append-only audit log. A verification sweep recomputes every chain nightly, and exported evidence bundles carry the chain proof — so neither a contractor, nor a member of staff, nor even we can alter history undetectably.
This page is general information, not legal advice. Statutory timescales are counted in working days, differ between nations, and are being phased in — always confirm current requirements with your compliance team.