Awaab's Law compliance software for housing associations.

Awaab's Law made the timing and record of a landlord's response more important. When a damp and mould case reaches the Housing Ombudsman, the association is asked when did you know, when did you inspect, what did you find, what did you do — and, crucially, what records support that account? HousingSurvey Pro is built to make contemporaneous field evidence available across your stock, including work completed by contractors.

The statutory clock, running across every property at once

The legal clock runs from the landlord becoming aware of a potential hazard, which may be before a work order is created. HousingSurvey Pro records that awareness point against the case and tracks both statutory tracks — the working-day track and the 24-hour emergency track — stage by stage (investigate → written summary → works begin) for every open hazard in your portfolio, so your compliance team sees what is inside deadline, what is approaching, and what has breached, in one view. See the statutory timeline explained.

Worked out on our servers. Deadlines are computed once, when the case is raised, from the day you were told or otherwise became aware, never on a device. Stage stamps are write-once, and the written-summary and works deadlines re-anchor to the date the investigation actually concluded.
Warned before a breach. Every open statutory case is checked every 6 hours, and emergency cases every 30 minutes. Approaching (within 2 working days) and breached stages reach the assigned surveyor, the case owner and your managers in the portal and by push notification, and the case owner by email where they opt in, with a separate alert when the safety-works deadline is close or past and no works order exists.
Wales and Scotland too. Each case follows its property's nation: WHQS element 1c for Welsh cases reported from 1 April 2026, and the Scottish damp and mould timescales for cases reported from 6 October 2026. See Wales and Scotland.

Every hazard Phase 2 adds, capturable now

Damp and mould is the flagship hazard, and 13 hazard types are live in total: excess cold, excess heat, three falls profiles, structural collapse, fire and explosions, electrical hazards and domestic hygiene (the hazards Phase 2 adds), plus asbestos, indoor air quality and radon. Each has its own survey and report. An emergency case of any Phase 2 type is already on the 24-hour track; the Phase 2 hazards' other clocks start when Phase 2 commences, so surveys you capture now are already in the record.

From report to closure, on one case

Each case runs from raised to closed on one rail: survey, written summary, works order, completion, verification and closure, with resident intake, optional vulnerability triage, access attempts and letters at each stage on the same record. Weaker paths, such as a summary sent outside the platform or works verified without a re-survey, are allowed but always labelled. See damp and mould case management. When a case turns into a claim, the same record answers it: see housing disrepair software. Hazards are scored on site with HHSRS scoring in the field app.

Oversight and access control

The Dashboard shows the compliance board and a Needs attention panel for overdue, unassigned and stalled cases. Every create, edit, finalise, export and API read is written to an append-only, hash-chained audit log. Eight roles and an 11-module permission matrix decide who can raise, assign, edit and export, and contractor organisations reach only the jobs you send them. On the Enterprise plan, Microsoft Entra ID single sign-on and SCIM provisioning keep joiners and leavers in step with your own directory.

Evidence prepared for later review

Contemporaneous — captured on site, at the time, geo-stamped to the property by UPRN.
Tamper-evident — locked on completion, hash-chained per property so any later change is detectable.
Stock-wide — one portal across all your properties and all your contractors, not a folder per surveyor.
Portable — flows into your case-management system automatically, and exports as a signed evidence bundle on request.

Fits the systems your IT team already runs

HousingSurvey Pro is CMS-agnostic: a HACT-aligned REST API, signed webhooks, SFTP flat-file EDI, scheduled CSV exports and a Microsoft Power Automate connector provide routes for connecting to systems such as NEC, Civica, MRI and Aareon, subject to the receiving system and your configuration. Read more about integrations and security & data residency.

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Frequently asked questions

What does Awaab's Law require a housing association to do?

For social housing in England, Phase 1 requires potential significant damp and mould hazards to be investigated within 10 working days, a written summary within 3 working days after the investigation concludes, and relevant safety work within 5 working days after it concludes. Potential emergency hazards must be investigated and, where identified, made safe as soon as reasonably practicable and within 24 hours. Phase 2 starts on 30 November 2026 and adds further prescribed hazards; Phase 3 will cover the remaining HHSRS hazards except overcrowding.

Why isn't our case-management system enough on its own?

Your CMS can remain the system of record. A separate field-evidence layer is useful where the CMS does not preserve original photo metadata, inspection context, record locking or a verifiable change history. HousingSurvey Pro captures that field record and can pass it into your CMS, so reviewers can distinguish what was observed on site from what was entered or updated later.

Can our repairs contractors capture evidence against our stock?

Yes. Contractor organisations work under scoped grants from the landlord: their operatives capture evidence against your properties (by UPRN), and every finalized record belongs to your evidence chain, not theirs. You see the whole stock in one portal regardless of who did the inspection.

How does it prove a record hasn't been altered?

Finalized records are locked server-side with an authoritative timestamp, hash-chained to the previous record for the same property, and covered by an append-only audit log. A verification sweep recomputes every chain nightly, and exported evidence bundles carry the chain proof — so neither a contractor, nor a member of staff, nor even we can alter history undetectably.

Does it handle Wales and Scotland as well as England?

Yes. Each case follows the nation set on its property, or your organisation's default nation: Awaab's Law in England, WHQS element 1c in Wales for cases reported from 1 April 2026, and the damp and mould timescales for Scottish social landlords for cases reported from 6 October 2026. Northern Ireland has no statutory clock, so you set your own due date. The nation is copied onto a case when it is raised, so a clock that is already running never moves.

This page is general information, not legal advice. Statutory timescales are counted in working days, differ between nations, and are being phased in — always confirm current requirements with your compliance team.