Awaab's Law compliance software for housing associations.
Awaab's Law didn't just set deadlines — it changed the standard of proof. When a damp and mould case reaches the Housing Ombudsman, the association is asked when did you know, when did you inspect, what did you find, what did you do — and, crucially, can you prove it? HousingSurvey Pro is built so the answer is always yes, across your entire stock, whoever carried out the inspection.
The statutory clock, running across every property at once
The moment a tenant report is logged as a work order, the Awaab's Law clock starts. HousingSurvey Pro tracks both statutory tracks — the working-day track and the 24-hour emergency track — stage by stage (investigate → written summary → works begin) for every open hazard in your portfolio, so your compliance team sees what is inside deadline, what is approaching, and what has breached, in one view. See the statutory timeline explained.
Evidence your ombudsman can trust
- Contemporaneous — captured on site, at the time, geo-stamped to the property by UPRN.
- Tamper-evident — locked on completion, hash-chained per property so any later change is detectable.
- Stock-wide — one portal across all your properties and all your contractors, not a folder per surveyor.
- Portable — flows into your case-management system automatically, and exports as a signed evidence bundle on request.
Fits the systems your IT team already runs
HousingSurvey Pro is CMS-agnostic: a HACT-aligned REST API, signed webhooks, SFTP flat-file EDI, scheduled CSV exports and a Microsoft Power Automate connector mean it connects to NEC, Civica, MRI, Aareon and virtually any other system. Read more about integrations and security & data residency.
More on Awaab's Law
- Awaab's Law & the evidence question (overview)
- Awaab's Law for repairs contractors
- The Awaab's Law statutory timeline explained
- The cost of getting Awaab's Law evidence wrong
Frequently asked questions
What does Awaab's Law require a housing association to do?
For the social rented sector in England, Awaab's Law requires you to investigate a reported damp and mould hazard within a fixed period, give the tenant a written summary of the findings, and begin repairs within a further set period — with emergency hazards made safe within 24 hours. The duties came into force on 27 October 2025 for emergency hazards and damp and mould, with further HHSRS hazards phased in through 2026 and 2027. The clock and the evidence are both your responsibility to demonstrate.
Why isn't our case-management system enough on its own?
A CMS records what your staff typed and when they saved it — which is editable after the fact and carries little evidential weight at the Housing Ombudsman. What defends the association is the contemporaneous field record: captured on site at the time, geo-stamped to the property, and provably unaltered since. HousingSurvey Pro produces that record and then feeds it into your CMS, so you keep your system of record and gain a defensible system of evidence.
Can our repairs contractors capture evidence against our stock?
Yes. Contractor organisations work under scoped grants from the landlord: their operatives capture evidence against your properties (by UPRN), and every finalized record belongs to your evidence chain, not theirs. You see the whole stock in one portal regardless of who did the inspection.
How does it prove a record hasn't been altered?
Finalized records are locked server-side with an authoritative timestamp, hash-chained to the previous record for the same property, and covered by an append-only audit log. A verification sweep recomputes every chain nightly, and exported evidence bundles carry the chain proof — so neither a contractor, nor a member of staff, nor even we can alter history undetectably.
This page is general information, not legal advice. Statutory timescales are counted in working days, differ between nations, and are being phased in — always confirm current requirements with your compliance team.