The cost of getting Awaab's Law evidence wrong.
The compliance conversation usually starts with software cost. The more useful question is the cost of the alternative: what an association pays when a damp and mould case can't be defended with a contemporaneous, tamper-evident record. That number is almost always larger, and it recurs.
Where the cost actually sits
- Ombudsman findings & compensation — maladministration findings and orders where the association couldn't evidence timely, competent action.
- Disrepair claims & legal fees — claims that settle or escalate because the record to rebut them doesn't exist or isn't credible.
- Repeat visits & re-inspection — sending someone back because the first record was incomplete or unverifiable.
- Regulatory scrutiny — consumer-standards attention from the Regulator of Social Housing.
- Reputation — a case that becomes a headline when it could have been a closed, well-evidenced file.
Every one of these is a cost of not being able to prove good practice — not of bad practice. That's the specific risk contemporaneous evidence removes.
The honest ROI calculation
We won't quote you a made-up multiple. The real return depends on your stock size, your current claim and complaint history, and how much staff time you spend today turning field notes into records. HousingSurvey Pro reduces cost on the inputs you can measure: avoided repeat visits, faster case closure because evidence is complete first time, lower disrepair exposure because records are defensible, and no retyping into the CMS. Pricing is transparent and per-surveyor — see the pricing page to put real numbers against your own portfolio.
More on Awaab's Law
- Awaab's Law & the evidence question (overview)
- Awaab's Law for housing associations
- Awaab's Law for repairs contractors
- The Awaab's Law statutory timeline explained
- The Awaab's Law deadline calculator
Frequently asked questions
What does it actually cost to get Awaab's Law evidence wrong?
The costs stack up in layers: Housing Ombudsman findings and compensation orders; disrepair claims and legal fees where records can't be produced; re-inspection and repeat visits when the original evidence is incomplete; regulatory scrutiny from the Regulator of Social Housing; and the reputational cost of a case that could have been defended with a contemporaneous record. None of these require the association to have done the wrong thing — only to be unable to prove it did the right thing.
How is HousingSurvey Pro priced?
Per surveyor, per month, billed to the organisation — no per-report fees and no app-store purchases. PO numbers, BACS/bank transfer and payment terms are a normal part of how we work with housing associations and councils. See the pricing page for tiers.
Where do the savings come from?
Mainly from avoided repeat visits and re-inspections, faster case handling because evidence is complete first time, reduced disrepair exposure because records are defensible, and staff time saved by not retyping field notes into the CMS. We don't publish a fabricated ROI figure — the honest calculation depends on your stock size, claim history and current process, and the pricing/case-handling inputs are all transparent.
This page is general information, not legal advice, and does not guarantee any particular financial outcome. Always confirm current statutory requirements with your compliance team.