Damp and mould case management software for social landlords.

A damp and mould case is more than an inspection. Someone reports it, someone triages it, a surveyor investigates, the resident gets a written summary, works are ordered and done, and someone checks the hazard has gone. When the case is reviewed later, by your own managers, the Housing Ombudsman or a court, each of those steps needs a date and a record behind it.

HousingSurvey Pro keeps all of it on one case: the statutory clock for the nation the home is in, the resident's details and letters, the works orders, and the sealed, tamper-evident field evidence. It is built for housing associations, councils and the contractors who work for them, and it works alongside your housing management system rather than replacing it.

How a case moves, and what each step records

Every case shows the same eight-stage rail, with a single Next step action that moves it on. Stages that never applied, such as the survey on a works-only job, are shown struck through rather than as if they happened.

1. Raised. From New survey in the portal, or from your housing system through the REST API. You record the property (by UPRN where you hold one), the hazard type, the severity and the day you were told about the hazard or otherwise became aware of it, plus the time for an emergency. That date starts the clock, not the day someone opens the record.
2. Survey scheduled. Assign the survey to one of your own surveyors or send it to a contractor organisation. It appears in the assignee's field-app inbox with its due date and on the Schedule calendar, and once it has a time, in their personal calendar feed. A resident letter card is ready for the appointment.
3. Surveyed. The surveyor captures the inspection in the field app, offline if need be: room-by-room readings and photos, the hazard triage (significant or emergency), any emergency make-safe actions and, for most hazard types, the HHSRS score. Finalising seals the record and records the investigation as concluded, which re-anchors the written-summary and works deadlines to the real date.
4. Summary provided. Send the written summary from the case: start from a template, or from an AI draft if your organisation has connected an AI provider, and edit it freely before it goes. If it went another way, mark it as provided externally with a note, and the case says so.
5. Works scheduled. Raise a works order from the survey's findings, with their photos carried across. The scope of works is priced from your own schedule of rates. Dispatch it to your operatives or to a contractor.
6. Works complete. The operative completes the job in the field app with at least one fingerprinted after-photo and a GPS fix. A completion recorded from the office on their behalf is always labelled as such and claims no location.
7. Verified. Schedule a verifying re-survey and mark the works verified against it once it is sealed, or verify by attestation with a written reason. The two are labelled differently on the record and in every report.
8. Closed. Close with the reason that applies: verified, no works needed, or closed without verification, which always shows amber. Decant and wash-down needs can be recorded at any point while the case is open.

Real cases don't always follow the tidy path, so the weaker alternatives are allowed but always labelled: Summary Provided Externally, Notes Only — No Photo Evidence, No GPS fix recorded, Verified By Attestation — No Re-Survey. Each label stays on the record and in its reports. See the case lifecycle end to end.

The statutory clock, for the nation the home is in

Deadlines are worked out once, on our servers, when the case is raised. Each case follows the nation set on its property, or your organisation's default, and that nation is copied onto the case so a running clock never moves.

• Stage stamps are write-once. Investigation concluded, summary provided, works begun: each is stamped once, when it happens, and can't be revised afterwards.
• Deadlines re-anchor to the real investigation date. The original projection is kept; the effective deadlines are added beside it.
• Alerts before a deadline passes. Every open case is checked every 6 hours, and emergency cases every 30 minutes. A stage is flagged as approaching within 2 working days of its deadline and as breached once it passes, with a separate alert when the safety-works deadline is close or past and no works order has been raised.
• Phase 2 hazards can be captured now. Excess cold, excess heat, falls, structural collapse, fire and explosions, electrical hazards and domestic hygiene are live as hazard types; their non-emergency clocks start when Phase 2 commences. Phase 2 starts on 30 November 2026, subject to parliamentary approval of its regulations.
• Internal targets for everything else. Routine jobs and hazards with no statutory clock, such as asbestos, can carry your own acknowledge, investigate and remedy targets, always badged as targets, never as statutory deadlines.

More detail: how the statutory clock works, the Awaab's Law timeline, Wales and Scotland.

Residents: intake, vulnerability triage and letters

• Resident intake. The reason for the inspection (a complaint, a disrepair claim, a renewed report and so on), who lives there, pets on site, the best way to make contact, how the report should be delivered and the preferred language. Every field is optional and editable for the life of the case.
• Vulnerability and safeguarding triage. Where your organisation switches it on, the office records health conditions, young children, older residents or mobility needs and safeguarding flags, with every question optional. Only managers and owners, and the surveyor or operative assigned to that case, can see the answers. The assigned surveyor sees a read-only briefing when they start the survey.
• Escalation is suggested, not automatic. When the answers record a respiratory or cardiac condition, someone who is immunocompromised or a child under 5, the case suggests moving to the emergency track. Nothing changes until a manager confirms it; the 24 hours then run from when those answers were first saved.
• Letters at every stage. Survey scheduled, summary provided, works scheduled, works complete: each stage has a letter card that attaches the matching report or works-completed PDF where there is one. Email it, print it, or on the Platform plan send it to your SFTP server.

The case history you can show later

• Sealed, chained field records. A finalised survey is locked with a server-set timestamp and hash-chained to the previous record for the same property. Corrections create a new version; the original is kept. A nightly verifier recomputes every chain.
• Access attempts. No answer, access refused, a property that appears vacant, a missed or changed appointment: each is logged with a note and an optional photo and sealed into the case. Logging one does not pause the statutory clock.
• Timelines. Each case's timeline lists its access attempts, appointment outcomes, letters sent and stage changes. Each property's timeline lists every job, sealed record and field follow-up at that address, matched by UPRN.
• Audit log. Every create, edit, finalise, export and API read is written to an append-only, hash-chained audit log for your organisation.
• Evidence bundle. One sealed record exports as a ZIP: the record, its canonical form, the chain proof checked at export, the photos and a manifest of file hashes, plus, for a case, a timeline of the reported date, each deadline, when each stage was met and every alert raised. See evidence bundles.

Your teams, your contractors, one record

The office runs cases from the portal's Dashboard, Jobs, Schedule and Evidence screens, with a Needs attention panel for overdue, unassigned and stalled cases and a follow-up inbox for callbacks and reschedules raised from the field. Surveyors and operatives work from the field app's job list.

Contractor organisations work under scoped grants. A job you send them appears in their own jobs list for their manager to assign; they see only the jobs you send, never your property register or your other contractors, and the records they finalise join your evidence chain for that home. See Awaab's Law software for repairs contractors.

Works alongside your housing management system

HousingSurvey Pro is not a housing management system: rent, tenancy accounts and the rest of your housing management stay where they are. It manages the damp and mould case and its evidence, and exchanges data with the systems you already run. The API, webhooks, EDI, SFTP and Power Automate connector are on the Platform plan and above.

• REST API. Raise a case from your system with its UPRN, your own reference, the hazard type and the nation, and the statutory clock is stamped on our side. Read cases back filtered by whether a deadline is approaching, breached or met.
• Signed webhooks. survey.finalized when a record seals, and work_order.stage_recorded, work_order.deadline_approaching and work_order.deadline_breached as the case moves. Every body is HMAC-SHA256 signed.
• Files. A nightly EDI flat file of finalised records, with each case's deadlines and stage dates, and SFTP exchange with a server you control.
• Power Automate, calendar feeds and an MCP server for teams that work in Microsoft 365, in their own calendars or with AI agents.

See integrations and the developer documentation.

Security and data

The database, file storage, server functions and reporting warehouse run in Google Cloud's London region; our sub-processors page lists the global services, such as sign-in and push notifications. App Check means only genuine apps reach the data. On the Enterprise plan you bring Microsoft Entra ID single sign-on and SCIM provisioning. The platform is designed against Cyber Essentials and ISO/IEC 27001 controls; formal certification is on the roadmap and not yet held. See security.

What it does not do

It doesn't decide whether a hazard is significant or an emergency, whether works were adequate, or whether you have complied with the law: people make those calls, and the record shows who made them and when. The deadlines are a planning aid. It doesn't calculate private landlords' deadlines in Scotland, and Northern Ireland cases carry no statutory clock.

Related

• Awaab's Law software for housing associations
• Housing disrepair software: answering a letter of claim
• HHSRS software: scoring hazards on site
• The Awaab's Law written summary
• Every feature

Frequently asked questions

This page is general information, not legal advice. Statutory timescales differ between nations and are being phased in; always confirm the current requirements with your compliance team. Product details reviewed 17 October 2026.