Deleting your own account

Any signed-in person can erase their own account, self-service, from every organisation they belong to — with no ticket and no waiting period.

What it is

Deleting your account deletes your sign-in (email, password and two-factor), your personal profile (including push-notification tokens and passkeys) and your personal calendar-feed link. On every membership record you hold, across every organisation you belong to, your name and email are replaced with “Deleted user” and the membership is disabled. Each organisation’s audit log records that your account was deleted.

Sealed evidence you created is not deleted along with it. A finalised survey or remediation record you captured stays with the organisation as its legal record (UK GDPR Article 17(3)(e)), and because it is sealed it still shows the surveyor name recorded when it was finalised. Changing it would break the seal.

How to do it

1. In the portal, open Settings, then My account.
2. Scroll to Delete my account and press Delete my account….
3. Type DELETE to confirm.
4. You’re signed out once it completes. It can’t be undone; if you sign in again later you start with a new, empty account.

If you own an organisation or are its only administrator, the card tells you so and won’t go ahead until you hand that role to someone else.

How it integrates

This is an account action, not an organisation action — it runs the same way whether you belong to one organisation or several, and needs no one else’s approval. It’s distinct from an organisation deleting itself (see Deleting the organisation) and from a manager simply removing your membership — either of those is something someone else does to your access; this is something only you can do, to your own account, everywhere it exists. Your evidence records surviving is a deliberate choice, not an oversight: their value as evidence would be undermined if they could quietly vanish because the person who captured them separately deleted their own sign-in.

Common problems

• I deleted my account but a survey I captured still shows my name. That’s expected. Your name and email are removed from your membership records, but a sealed record keeps the surveyor name it was finalised with, because changing it would break the seal.
• The card says my account can’t be deleted yet. You own an organisation or are its only administrator. Make someone else an administrator (or the owner) first, then try again.
• I want to delete my account but keep working under a different email. There’s no merge or transfer path — deletion is final; if you need continued access, ask an administrator to update your email on your membership record instead of deleting the account.
• Someone else deleted my account, apparently by mistake. They couldn’t have — this action only ever operates on the signed-in caller’s own account; check whether an administrator instead removed your organisation membership, which is a separate, reversible action.