Reminders and overdue notifications
Two automatic sweeps keep scheduled work from quietly slipping: one reminds an assignee their visit is coming up, the other nudges someone who started a survey but hasn’t finished it.
What it is
A works order that’s scheduled gets an in-app alert and push notification to its assignee once when its visit is one day away, and again on the day itself — never twice for the same milestone, and not at all once the visit has actually started, been completed, or the job was cancelled. Separately, a survey that’s been opened and saved as a draft but not yet finalized gets a one-time nudge to its assignee after roughly two days of inactivity, so a half-finished inspection doesn’t go stale on someone’s device unnoticed. Both are sent to the job’s own assignee only — there’s no separate recipient list to configure for either.
How it integrates
These two sweeps are distinct from the Awaab’s Law deadline alerts described in Deadline alerts and escalation — those track statutory timescales and can email your organisation’s case owner; the reminders here are purely about a scheduled visit or a stalled draft, sent as an in-app alert and a push notification to the phone, never by email. The Settings → Notifications email toggles control only the statutory deadline emails to the case owner — they have no effect on either reminder described here. Both sweeps run automatically every few hours; there is no manual “send now” action and no way to disable them for an individual job.
Common problems
- A surveyor got a reminder for a visit that’s already been rescheduled. Reminders fire once per milestone based on the scheduled time at the moment the sweep runs — moving the visit further out resets which milestone applies next.
- I expected an email, not just a push notification, about an upcoming visit. These two reminders are in-app and push only by design — the email toggles under Settings → Notifications are for the separate Awaab’s Law deadline emails, not for visit reminders.
- A cancelled job kept sending reminders. It shouldn’t — cancelling a works order stops its reminder sweep from firing again; if one still arrived, it was sent before the cancellation took effect.